We are looking for a dynamic HVAC Service Manager whose top priorities are delivering industry, leading customer satisfaction and driving strong revenue growth. This role requires a motivated, service‑focused leader who can elevate the customer experience, optimize technician performance, and improve operational efficiency. If you thrive on coaching teams, solving problems, and helping a service department grow, you’re the perfect fit.
Position Overview
The HVAC Service Manager will lead the service team with a relentless focus on two key outcomes:
- Exceptional customer satisfaction through outstanding communication, follow-through, and quality workmanship.
- Consistent revenue growth through training, process improvements, and customer-focused service strategies.
You will manage daily service operations, mentor technicians, and ensure that every customer interaction reinforces trust, professionalism, and long-term value.
Key Responsibilities
Customer Satisfaction
- Set and enforce high service standards to ensure world‑class customer experiences.
- Resolve customer issues quickly, professionally, and completely owning the follow-up process.
- Monitor customer feedback and drive continuous improvements to satisfaction scores.
- Train technicians on communication, professionalism, and customer engagement.
Revenue Growth
- Increase gross top-line revenue through service excellence, training, and strategic leadership.
- Strengthen technician performance in diagnostics, efficiency, and value‑based recommendations.
- Implement processes that improve close rates, reduce callbacks, and enhance service quality.
- Track departmental KPIs and use data to guide improvements and maximize profitability.
Team Leadership & Development
- Hire, lead, motivate, and retain a high-performing HVAC service team.
- Provide ongoing training in technical knowledge, communication, and sales skills.
- Maintain a positive, accountable, and high-energy team culture.
- Stay current on new products, technologies, tools, and best practices.
Operational Management
- Oversee daily service operations with a customer-first mindset.
- Handle technician support, scheduling, and high-volume workflow management.
- Process and manage payroll through ServiceTitan with 100% accuracy.
- Ensure safety, compliance, and efficiency across all service activities.
Required Qualifications
- 5+ years of hands-on HVAC technical experience.
- 2+ years of commercial HVAC experience.
- 1+ year of ServiceTitan experience.
- Payroll processing is a plus.
- Proven success in driving both customer satisfaction and revenue growth.
- Strong ability to lead technicians and manage high-demand service operations.
- Excellent communication skills with a customer-first, high-energy attitude.
- Strong sales mindset with the ability to train technicians on value-based recommendations.
- Advanced computer skills: Microsoft Office Suite, Teams, and ServiceTitan.
- Up-to-date knowledge of HVAC technologies and products.
- Valid driver’s license.
- Ability to pass background check and drug screen.
- Ability to work outdoors when needed.
Preferred Traits
- Passionate about improving customer experiences.
- Results-driven with a focus on growth and continuous improvement.
- Organized, dependable, and able to manage multiple priorities.
- Strong leadership and coaching mentality.
Benefits
- Competitive salary + performance bonuses
- Health, dental, and vision benefits
- Paid time off & holidays
- 401K
- Ongoing professional training and advancement opportunities
